Refunds & Returns Policy
Effective date: October 2025
At Behavioural Modelling Research Pty. Ltd. (ABN: 76 957 417 062), we are committed to complying with the Australian Consumer Law.
- Our Commitment
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a refund, repair, or replacement in the case of a major failure, and to compensation for other reasonably foreseeable loss or damage.
- Digital Products & Services
For digital programs, courses, or consulting services, refunds are not provided for change of mind. However, if the product is faulty or does not meet consumer guarantees, we will provide a remedy in line with the law.
- Physical Products
If you receive goods that are faulty, damaged, or not as described, please contact us within 14 days to arrange a replacement or refund.
- How to Request a Refund
Please email [email protected] with proof of purchase and details of the issue. We will process eligible refunds within 30 business days.
Contact:
Behavioural Modelling Research
Email: [email protected]
Last updated: October 2025
